Terms of Service

What Plugger is

Plugger is a tool for promoting songs to radio, press and the internet in Israel: sending the song to a verified contact list after a human check, and real download and open tracking. An artist who signs up through Google gets a personal account with a dashboard, the ability to upload a song, and the ability to create a smart link for the song (one page with buttons for every platform).

What we do not promise

We do not promise airplay, coverage or a response from any station, editor or journalist. What gets played is always their decision, and no distribution service can promise otherwise. We do not promise a specific number of recipients, and we do not upload songs to Spotify or other streaming services. What we do commit to: the song goes out to the right list after a human check, and you see exactly who opened and who downloaded.

Account

Sign-up happens only through signing in with Google, which also creates a Plugger account. There is no separate password system. You are responsible for access to your Google account.

The waitlist

Joining the waitlist is a request to receive launch updates and early access. It does not open an account, does not commit you to payment, and does not promise an access date. What is stored and how to delete it is set out in the privacy policy.

Packages and payment

The options are published on the pricing page: signing up to Plugger and using the media kit are free. The FromDemo service is paid: an animation clip for your song together with a launch package and one month of GigFlow, at a launch price of 1,300 ILS including VAT, instead of 2,900 ILS. There is no payment on the site. After you send an order we arrange payment by email, and the work starts only after payment. The invoice is issued by ג'ט לק- גלידה מחוץ לכדור בע"מ, an Israeli company.

Cancellation and refunds

You can cancel an order within 14 days of the order date, as long as your notice reaches us at least two days before the date we agreed for the work to start, not counting Saturdays and holidays. The refund is full, with no cancellation fee, and goes back to the original payment method within 14 days of the day we receive your notice. Once the work has started, the order cannot be cancelled. The month of GigFlow in the bundle does not renew and nothing is charged after it.

This policy is in addition to the cancellation rights under Israel's Consumer Protection Law, 5741-1981, including for distance sales (section 14C of the law), and does not diminish them.

The content you upload

You declare that you hold all rights to the song and the materials you upload, and are responsible for the accuracy of the credit details you enter.

What happens to your materials

The materials you upload are used only to prepare your media kit and the services you ordered. All rights in the song remain yours. We do not pass the materials to anyone outside the team that makes the work, and we use them for no other purpose.

Artist page

The artist page shows only what you choose to publish on it, and this is the one exception to the previous section: what you publish on the page is visible to everyone. You are responsible for having the right to publish the photo, the text and the links, and for the links not leading to offensive, misleading or unlawful content. If a page or a link breaks these terms or the law, we may hide it, and we will tell you so at your account email.

The smart assistant

The smart assistant on the site is an automated tool that answers from a knowledge base we wrote. It may be wrong, and its answers are not a binding offer. The binding price, packages and terms are the ones written on the site's pages and in these terms.

Closing an account and deleting data

Want to close your account? Write to the email below, and we delete your account, campaigns, smart links and artist page. No approval from us is needed and there is no waiting period.

Privacy

How your data is collected and stored is detailed in the privacy policy.

General

The site is operated by ג'ט לק- גלידה מחוץ לכדור בע"מ, an Israeli private company, number 515079531.

These terms and the use of the site are governed by the laws of the State of Israel. The competent courts in Tel Aviv have jurisdiction over any matter relating to them. This does not take away your right, as a consumer, to bring a claim in any other court the law allows you to.

Questions about these terms: hello@pluggerhub.com